Last updated: August 23, 2025

General Information about Shipping, Dispatch and Pickup

The customer agrees to share the personal information necessary to send you the item(s) purchased on our website. The customer is responsible for the personal information provided for sending their item(s). If the information is incorrect, illegible or in a language other than English or Spanish, New York Atlantics is not responsible for the merchandise sent. Therefore, New York Atlantics is not obligated to refund any money or provide a new item free of charge.  

Domestic or National Shipping Information

Estimated shipping and/or shipping times for each order within the U.S. Continental depend on the shipping speed chosen by the customer at the time of Checkout. Domestic orders received before 1:00 P.M. (Eastern time), Monday through Friday ship beween 1-3 days. In addition, orders placed on weekends or non-business days may add 2 to 3 business days to process and ship an order.

New York Atlantics generally uses USPS services. However, New York Atlantics reserves the right to choose the carrier of its choice on each order. All orders will be subject not only to the policies and terms of New York Atlantics, Inc. but also to the policies of the delivery company contracted to deliver the respective order to you.  Also the decision to use additional services such as Insurance, special packaging or signature request is at the discretion of New York Atlantics.

New York Atlantics reserves the right to choose the cardboard or wooden box, envelope, packing or bag used to pack the item(s) that are part of an order.  

APO, Outside the Continental US and International Shipping information

Please note that you may have to pay some amount for customs fees or any other charge, tax, insurance and/or commission before you ship your merchandise, pick it up or receive it. These amounts vary according to the regulations of each country.

APO/FPO and International orders ship USPS and often require customs paperwork to be completed that may delay shipment by one to three business days. Alaska, Hawaii Shipments to Alaska and Hawaii do not qualify for free USPS shipping.

Estimated shipping and/or shipping times for each order shipped outside of the United States depend on the shipping speed chosen by the customer at the time of payment. In addition, orders placed on weekends or non-working U.S. days may add 2 to 3 business days to process and ship an order.

International shipments cannot be made to customers who place their order as a "Guest". That is, the customer must register properly on our website.

Returns

Returns are based on our Refund and Return terms.

For International shipments, Returns are not accepted. However, in cases where the return is authorized by New York Atlantics, the costs for returns must be covered by Customer in full.

How we ship

We offer USPS delivery options. During checkout, you can easily see all available shipping options for your order and location. You can also get an instant shipping quote right on our Cart page. Just input your state/providence, zip/postal code (or country for orders outside the USA), and you'll receive an instant quote for all available shipping options to your location. We only display available shipping options, and if a faster method is available for free, we won't bother displaying the slower method.

Delivery guarantees for any shipping method do not apply to shipments affected by weather.

About USPS services

USPS Priority Mail Priority Mail shipments received before 3:00 PM Eastern time, Monday-Friday (except shipping holidays) ship the same day. In many cases, Priority Mail from the United States Postal Service is delivered in 1-3 business days (including Saturday) and offers an economical way to expedite shipments. However, unlike USPS shipping methods, Priority Mail does not have a guaranteed delivery time.

USPS Mail International

The US Postal Service’s Mail International is an affordable way to send mail and small packages weighing 4 pounds or less to international destinations like Spain, Australia, Chile, Panama, Colombia, Argentina, Peru and others. Using First Class Mail International, deliveries generally take between 7–21 days to arrive, although the USPS does not guarantee delivery dates or times. Mail may travel to its destination by ground, air or a combination of both. Most of USPS services do use the country’s own delivery services.

SHIPPING PERFORMANCE AND RESTRICTIONS

We offer estimated delivery dates for each shipping option. Though these are only estimates, we've found that USPS meets or exceeds their delivery estimate 97% of the time, and guarantees delivery on or before the estimated date except during the holiday season. Combined with our efficient same-day packing and shipping, we offer one of the fastest and most reliable delivery services available.